Can't update a product page

Question

I seem to have a really odd problem in that I don't seem to be able to edit a product that I have entered.

I get the new product/edit product screen but any changes made are not saved. In fact, the save button doen't appear functional.

I checked the underlying database, and can see it it is NOT updated.

Other odd things apear to not work in this screen also... adding a related product via cross-selling flashes up the selections made but then displays a null product box.

I tried looking at the pre-done entries (bamboo box) and its related products appear just the same as mine.

It is the first time I have used SeoToaster, so it is probably something I have done wrong...I read the FAQs but couldn't locate anything similar.

Thanks in advance, Marco

Answer 1

Hello Marco,

Could you please email the URL to your site as well as its login credentials to support@seosamba.com and we will look into this issue for you?

Answer 2

Hello Marco.
Your hosting has restrictions on using methods(such as PUT, DELETE) that used at the Rest Api of the shopping.
Thank you.

Comments

Thanks for your quick reply.

I think you are referring to permissions as seen from PHP...

I checked the permissions given to the MySQL tables and the user has full permissions there. (Actually testing using the root user with no limits).

I have reinstalled SeoToaster (unzipped and replaced). This should have restored any problem permissions.
I then did a chown -R www-run *
this is the user that php uses under Ubuntu if I am correct.

The install script was re-run and all appeared to be okay.

I still see the same issue.

I have dropped an info.php file in the root of the site directory so you could verify any settings.

Just as a note, this is running on one of our own virtual machines so there is no hosting company involved... just us... We have full access to this machine.

Thanks Again.

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Hello Marco.
This is not the file permissions.
On your hosting you have restrictions on using http methods(such as PUT, DELETE)  for apache.
Thank you.

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Thanks for the info...

I got to the bottom of the issue, and publish it here in case anyone else runs in to the same issue.

It was to do with how I had installed PHP5. I chose the libapache2-mod-php5filter module rather than libapache2-mod-php5. The filter module changes the Apache2 config and does not allow PUT & DELETE methods to reach PHP.

Installing the  libapache2-mod-php5 replaced the filtered version and all is now okay.

Thanks again for your interest and assistance.