Not able to add/edit products in a fresh installation

Question

Hello

I've installed an instance of SeoToaster e-commerce, and everything was ok, but when I try to add/edit a product in the Store section I got the following error message:

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Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, cgiadmin@yourhostingaccount.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
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Checking the error log, I've found this:

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Error Log:
PHP Parse error:  syntax error, unexpected T_VAR in ...../plugins/shopping/system/views/product.phtml on line 25
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I've contacted my hosting provider and seems that is nothing on that side.

Answer 1

Hello Roberto,

Thank you for contacting the SeoToaster support team.

Please tell if you have edited the product.phtml file? If no, could you please send it to us. You can use eugenie@seosamba.com e-mail address.

Looking forward to your replly,

Best Regards,
Eugenie

Comments

Hello Eugenie

I have not make any modification on the product.phtml file

I've sent it for you via e-mail

Thanks in advance!

Answer 2

Hello Roberto,

Thank you for sending us the file.

Please, provide us with your error.log (or whatever php error log) file contents.
And it would be greate if you could provide us with output of phpinfo() function.

To do it please create php file that contanis just <?php phpinfo(); ?> in your web root directory, and open it in browser http://YOUR_DOMAIN/NAME_OF_FILE.php

If you are running the Apache web server, add this to the .htaccess file in toaster root:

php_flag log_errors On
php_flag ignore_repeated_errors On
php_value error_log /path/to/your/error/log/file

With this information we will be able to provide you with the technical support.

Best regards,
Eugenie

Comments

Hello Roberto,

Please be kindly informed that you need to update the PHP version to 5.3.3. You can find all the system requirements here http://www.seotoaster.com/free-seo-software-shopping-carts.html

Feel free to contact us if you have any other questions.

Eugenie,
SeoToaster Support

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Hello Eugenie

I've sent you the details via email.
Thanks for your support!

Regards!