Blank screen after Pleskupgrade

Question

Hey all,

after a pleskupdate I have a blank screen.

Errorlogfile says:

PHP Fatal error:  The file /var/www/vhosts/webhost.xxxxxxx.de/httpdocs/yyyyyyyy.de/plugins/api/Api.php was encoded by the ionCube Encoder for PHP 5.3 and cannot run under PHP 7.0.\n Please ask the provider of the script to provide a version encoded with the ionCube Encoder for PHP 5.6. in Unknown on line 0\n', referer: https://www.google.com/

What can I do??

Best regards
Ronny

Answer 1

Hello Ronny.

You have to install ionCube Encoder. You can download it here http://www.ioncube.com/loaders.php
Or communicate with your hosting support.

Regards, Pavel.

Comments

Hey Pavel,

Ioncube is already installed.

apt-get install --reinstall plesk-php70-ioncube-loader

root@webhost:~# locate ioncube
/opt/plesk/php/5.6/etc/php.d/00-ioncube-loader.ini
/opt/plesk/php/5.6/lib/php/modules/ioncube_loader_lin_5.6.so
/opt/plesk/php/7.0/etc/php.d/00-ioncube-loader.ini
/opt/plesk/php/7.0/lib/php/modules/ioncube_loader_lin_7.0.so
/usr/lib/php/20151012/ioncube_loader_lin_5.1.so
/usr/lib/php/20151012/ioncube_loader_lin_5.2.so
/usr/lib/php/20151012/ioncube_loader_lin_5.3.so
/usr/lib/php/20151012/ioncube_loader_lin_5.4.so
/usr/lib/php/20151012/ioncube_loader_lin_5.5.so
/usr/lib/php/20151012/ioncube_loader_lin_5.6.so
/usr/lib/x86_64-linux-gnu/php/modules/sw-engine/ioncube_loader_lin_5.6.so
/usr/local/src/ioncube
/usr/local/src/ioncube_loaders_lin_x86-64.tar.gz
/usr/local/src/ioncube/LICENSE.txt
/usr/local/src/ioncube/README.txt
/usr/local/src/ioncube/USER-GUIDE.pdf
/usr/local/src/ioncube/USER-GUIDE.txt
/usr/local/src/ioncube/ioncube_loader_lin_4.1.so
/usr/local/src/ioncube/ioncube_loader_lin_4.2.so
/usr/local/src/ioncube/ioncube_loader_lin_4.3.so
/usr/local/src/ioncube/ioncube_loader_lin_4.3_ts.so
/usr/local/src/ioncube/ioncube_loader_lin_4.4.so
/usr/local/src/ioncube/ioncube_loader_lin_4.4_ts.so
/usr/local/src/ioncube/ioncube_loader_lin_5.0.so
/usr/local/src/ioncube/ioncube_loader_lin_5.0_ts.so
/usr/local/src/ioncube/ioncube_loader_lin_5.1.so
/usr/local/src/ioncube/ioncube_loader_lin_5.1_ts.so
/usr/local/src/ioncube/ioncube_loader_lin_5.2.so
/usr/local/src/ioncube/ioncube_loader_lin_5.2_ts.so
/usr/local/src/ioncube/ioncube_loader_lin_5.3.so
/usr/local/src/ioncube/ioncube_loader_lin_5.3_ts.so
/usr/local/src/ioncube/ioncube_loader_lin_5.4.so
/usr/local/src/ioncube/ioncube_loader_lin_5.4_ts.so
/usr/local/src/ioncube/ioncube_loader_lin_5.5.so
/usr/local/src/ioncube/ioncube_loader_lin_5.5_ts.so
/usr/local/src/ioncube/ioncube_loader_lin_5.6.so
/usr/local/src/ioncube/ioncube_loader_lin_5.6_ts.so
/usr/local/src/ioncube/ioncube_loader_lin_7.0.so
/usr/local/src/ioncube/ioncube_loader_lin_7.0_ts.so
/usr/local/src/ioncube/loader-wizard.php
/var/cache/apt/archives/php-ioncube-loader_5.0.18-ubuntu16.04.16091913_amd64.deb
/var/cache/apt/archives/plesk-php56-ioncube-loader_5.0.18-ubuntu16.04.16060709_amd64.deb
/var/cache/apt/archives/plesk-php70-ioncube-loader_6.0.7-ubuntu16.04.16121313_amd64.deb
/var/lib/dpkg/info/php-ioncube-loader.conffiles
/var/lib/dpkg/info/php-ioncube-loader.list
/var/lib/dpkg/info/php-ioncube-loader.md5sums
/var/lib/dpkg/info/php-ioncube-loader.postinst
/var/lib/dpkg/info/php-ioncube-loader.postrm
/var/lib/dpkg/info/plesk-php56-ioncube-loader.conffiles
/var/lib/dpkg/info/plesk-php56-ioncube-loader.list
/var/lib/dpkg/info/plesk-php56-ioncube-loader.md5sums
/var/lib/dpkg/info/plesk-php70-ioncube-loader.conffiles
/var/lib/dpkg/info/plesk-php70-ioncube-loader.list
/var/lib/dpkg/info/plesk-php70-ioncube-loader.md5sums

You have a idea??

---

Hello Ronny.
Could you provide a link with php information?

Use any text editor and create a file named phpinfo.php on your computer.
Edit the file and input the following code:

<?php
phpinfo();
?>

Regards, Pavel.

---

https://autoprofis24.de/test.php

Best Regards
Ronny

---

less /etc/php/7.0/fpm/conf.d/00-ioncube-loader-7.0.ini

; Important: if you experience extension loading errors after PHP upgrade, please run "dpkg-reconfigure php5-ioncube-loader" to update ionCube extension configuration
; comment out next line to disable ionCube Zend extension in php
zend_extension=/usr/lib/php/20151012/ioncube_loader_lin_7.0.so


dpkg-reconfigure plesk-php56-ioncube-loader
dpkg-reconfigure plesk-php70-ioncube-loader

no success :(

---

tail -f error.log

[Tue Feb 19 19:37:22.407103 2019] [proxy_fcgi:error] [pid 15945] [client 84.150.251.223:61546] AH01071: Got error 'PHP message: PHP Warning:  is_readable(): open_basedir restriction in effect. File(/usr/share/php/ZendX/Application/Resource/Frontcontroller.php) is not within the allowed path(s): (/var/www/vhosts/webhost.yyy.de/:/tmp/) in /var/www/vhosts/webhost.yyy.de/httpdocs/xxx24.de/seotoaster_core/library/Zend/Loader.php on line 186\nPHP message: PHP Warning:  is_readable(): open_basedir restriction in effect. File(/usr/share/php/ZendX/Application/Resource/View.php) is not within the allowed path(s): (/var/www/vhosts/webhost.yyy.de/:/tmp/) in /var/www/vhosts/webhost.yyy.de/httpdocs/xxx24.de/seotoaster_core/library/Zend/Loader.php on line 186\nPHP message: PHP Warning:  is_readable(): open_basedir restriction in effect. File(/usr/share/php/ZendX/Application/Resource/Layout.php) is not within the allowed path(s): (/var/www/vhosts/webhost.yyy.de/:/tmp/) in /var/www/vhosts/webhost.yyy.de/httpdocs/xxx24.de/seotoaster_core/library/Zend/Loader.php on line 186\nPHP message: PHP Fatal error:  The file /var/www/vhosts/webhost.yyy.de/httpdocs/autoprofis24.de/plugins/api/Api.php was encoded by the ionCube Encoder for PHP 5.3 and cannot run under PHP 7.0.\n Please ask the provider of the script to provide a version encoded with the ionCube Encoder for PHP 5.6. in Unknown on line 0\n'

---

Hello Ronny.

Please note the message
"plugins/api/Api.php was encoded by the ionCube Encoder for PHP 5.3 and cannot run under PHP 7.0"

Regards, Pavel.

---

Hey Pavel,

yes, but what can I do???

Best Regards
Ronny

---

You can downgrade php version to 5.6 or install a new seotoster package that supports php7.
https://www.seotoaster.com/download-seotoaster-free-open-source-ecommerce-cms.html

Regards, Pavel.

---

Thanks Pavel,

i will try to change any files.